Metaesthetics General Terms and Conditions for Users

Version 1.0 – 30.01.2026

1. Scope

These terms and conditions (the "Terms") govern the access to and the use of Metaesthetics digital platform available in the Web Application and at https://www.metaesthetics.net (the "Platform") and related services (together, the "Services").

The Platform enables users (the "Users") to browse different profiles of and be matched with professionals in the aesthetics industry (the "HCP"). In addition the Users can make appointment requests, and use certain digital tools intended to facilitate interactions and administrative processes with the HCP.

The Services are offered by SKS INNOVATION SA, Chemin du Laviau 6, 1805 Jongny, Switzerland (the "Company").

To access or use the Services, the User must accept these Terms. If the User does not agree to these Terms, the User may not use or access the Services. The Company reserves the right to change these Terms and Services or parts thereof from time to time, or to temporarily or permanently discontinue the Platform or parts thereof. Users should review the Terms regularly. Continued use after changes have been made constitutes acceptance of the amended Terms. If Users do not agree to such changes, access and use is prohibited.

These Terms, together with the privacy policy and all other referenced documents, form a legally binding agreement (the "Agreement") between the Company and the User.

The Company does not become a party to the agreements on services concluded between the HCP and the User nor delivers any part of the services performed by HCP to the User. These are concluded exclusively between the HCP and the respective User. Therefore, these Terms do not govern the relationship between the HCP and the User.

2. Services

Platform

The Company offers a Platform for simplified and AI-enhanced User journeys and payment processes via mobile devices, including:

• system featuring smart profiles and treatment histories, and feedback options;
• Structured consultation flows covering treatment history, physical assessments, and expected results;
• Matching Users with specialists aligned to User's explicitly specified aesthetic goals.

The Platform is limited exclusively to the aforementioned referral and support services. The actual implementation of the agreed counselling sessions themselves is not part of the Platform. This takes place directly between the HCP and the User. The Company merely provides the infrastructure and tools and acts exclusively as an intermediary and supporter. The Company does not offer any medical services itself. In particular, the Services do not make any diagnoses, carry out any treatments or give any medical advice. These are the sole responsibility of the HCPs within the framework of the booked appointment.

The User acknowledges that the Platform does not provide and is not a substitute for professional advice. The Platform solely:

• enables the User to identify and connect with HCPs offering relevant treatments or services;
• technically facilitates the provision, booking, or administration of such treatments or services; and
• serves as a communication platform between the User and such HCPs.

The User further acknowledges that any professional advice, treatment, or service is provided exclusively by the respective HCP, and not by the Platform or the Company.

The Company may add new features to the Services at any time and may modify or delete them.

Access to Services

The User must register and create an account on the Platform (the "Account") to access and use all or part of the Services.

The User must provide accurate, current, and complete information during registration and keep their Account information up-to-date. Accounts registered by bots or automated methods are not authorised and will be terminated.

The User is responsible for maintaining the confidentiality and security of their account credentials and may not disclose their credentials to any third party. The User is responsible and liable for activities conducted through their account and must immediately notify the Company if there is any suspicion that their credentials have been lost, stolen, or their account is otherwise compromised.

If and as permitted by applicable law, the Company may, but has no obligation to (i) ask the User to provide identification, documents for age verification, or other information and (ii) undertake checks designed to help verify User's identity.

The Services are provided exclusively to persons who are at least 18 years of age.

Optional subscription

The User may subscribe to the VIP Plan (the "VIP Plan"), which is a subscription-based plan providing access to the services expressly included therein.

3. Payment

Fee for services provided by the HCP

The fee for the services provided by the HCP may be displayed to the User on the Platform. Since fees are exclusively determined by HCP and in person consultation might bring some changes to the planned services provided by the HCP, the fees might be adjusted by the HCP after informing the User. Where the User pays via the Platform a valid payment method shall be provided by the User. In such cases, payment shall be made upon completion of treatment.

Platform fee

The fees for the VIP Plan (the "VIP Fee") shall be payable in advance for the applicable billing period.

The User's right to use the services included in the VIP Plan arises only upon receipt of full payment of the VIP Fees. The VIP Plan may be cancelled by the User at any time by giving at least 1 month's prior notice, with effect at the end of the then-current billing period.

All paid VIP Fees are non-refundable, including on a pro rata basis, irrespective of the time or reason for cancellation, to the extent permitted by applicable law.

4. Restrictions

The Services are intended to facilitate User experience.

Every other use that may be damaging to the Company, HCP or Users is prohibited.

5. Rights and Obligations of the Company

The Company will provide the Users with the Services as agreed in the Agreement.

The Company:

• Shall provide the Users with the Services with reasonable care and skills to the extent set forth in the Agreement;
• Shall use reasonable care and skills in keeping the Services free from viruses and other malicious software programs;
• Shall regularly carry out maintenance or improvements to the Services and its infrastructure, but does not guarantee that the Services will function without any interruption or disruption. The User acknowledges that this may result in temporary delays and interruption from time to time. Where reasonably possible, the Company shall inform the User about potential interruptions in advance;
• may subcontract third parties for all its obligations under the Agreement;
• may and is possibly required by law to suspend access to the Services based upon reasonable determination of the occurrence or potential for occurrence of illegal or wrongful activity, fraudulent use or attempted fraudulent activity.

The Company reserves a right to ask the User to provide feedback through forms, questionnaires, and polls in order to improve their Services (the "Feedback"). The Company may use, or not use, any such Feedback, without any obligation, whether financial or otherwise, to the User. The User assigns all rights (including but not limited to Intellectual Property Rights), title, and interest in the Feedback to the Company and acknowledges it has no claim in relation to the Feedback.

6. Rights and Obligations of the User

Appointments and attendance

Appointments booked via the Platform become binding, where applicable, upon confirmation by the clinic or HCP.

The User shall use the services in accordance with these Terms and shall attend all confirmed appointments on time.

The User shall cancel or reschedule any appointment at least 24 hours before the agreed appointment time, either:

• via the functionalities provided on the Platform; or
• by direct contact of the relevant clinic or HCP.

Where an appointment is cancelled less than 24 hours before the agreed time, or where the User fails to attend the appointment:

• the User shall pay the full cost of the booked service;
• no refund shall be granted; and
• where payment is processed via the Platform, the Company may charge the stored payment method accordingly.

Use of the Platform

The User shall not misuse the Platform and, without limitation, shall refrain from:

• copying, reproducing, modifying, selling, sublicensing, or otherwise commercialising the Platform or any content made available through it;
• removing, obscuring, or interfering with any intellectual property notices;
• using the Platform in a manner that is unlawful, harmful, disruptive, or infringes the rights of third parties;
• uploading, transmitting, or disseminating unlawful, offensive, defamatory, pornographic, racist, extremist, violent, harassing, threatening, or discriminatory content;
• introducing viruses, malware, or other malicious software;
• engaging in data mining, scraping, or similar data-extraction activities;
• accessing the Platform through automated systems or bots;
• collecting or harvesting personal data through the Platform without lawful basis;
• circumventing access restrictions or security measures; or
• reverse-engineering, decompiling, or otherwise attempting to derive the source code of any part of the Platform.

The User represents and warrants that:

• all content and personal data submitted, uploaded, or otherwise processed through the Platform is used lawfully;
• the User holds all necessary rights, consents, and legal bases required for such use; and
• such use does not infringe any third-party rights or applicable law.

The User acknowledges that the Company may, and where required by applicable law shall, suspend access to the Platform or to a User account if there are reasonable grounds to suspect:

• unlawful, unethical, fraudulent, or otherwise prohibited activities; or
• a breach of these Terms.

Any suspension of access shall not affect the User's obligation to pay all fees and costs incurred up to and during the period of suspension.

7. Liability and Indemnity

All information made available on the Platform is provided solely for general informational purposes.

Articles, blog posts, FAQs, automated suggestions, and matching results do not constitute professional advice and do not replace individual advice from an HCP.

To the extent permitted by applicable law, the Company makes no representations or warranties, whether express or implied, regarding the timeliness, accuracy, reliability, completeness, or fitness for a particular purpose of any information made available on the Platform.

Any contractual relationship for a treatment is concluded solely between the User and the respective HCP. The Company is not a party to such agreements and assumes no responsibility for their performance.

The Company does not guarantee:

• the availability of appointments within a specific timeframe; or
• that an HCP will respond within a certain period nor accept the User's request.

The User shall indemnify and hold harmless the Company from and against any claims, liabilities, costs, damages, and expenses arising out of or in connection with the User's breach of these Terms.

The decision regarding the appropriate form of treatment lies exclusively with the User and the treating HCP.

Users expressly acknowledge that decisions made by the Platform may be fully or partially automated, in particular by means of artificial intelligence models. Such content may be incorrect, incomplete, misleading or unsuitable for individual situations. The Company does not guarantee its accuracy, appropriateness or reliability.

8. Intellectual Property

Each party retains all rights, titles, and interests to its own intellectual property, including all copyrights, inventions, trademarks, designs, domain names, know-how, trade secrets, data and other intangible property rights (the "Intellectual Property Rights"). All Intellectual Property Rights in the Services or any part of it remain vested in the Company.

The User hereby grants the Company the unlimited, irrevocable, and perpetual right to access, use, and process the data and information entered into, or generated by the use of the Services (the "User Data") (i) for research and development, analysis, and improvement of the Services, and (ii) in anonymised and aggregated form for any purposes, including for external purposes.

The Services may contain open-source components. Such components are subject to the respective license.

9. Warranties and Representations

The User acknowledges that the Services are provided "as is" and "as available", and the Company makes no warranties or representations of any kind, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title and noninfringement, related to the Services or the information and materials contained thereon. The Company does not warrant that the Services are error-free and will function without any interruption or disruption.

The Company does not warrant or guarantee that any particular result or outcome will be achieved as a consequence of the Services rendered, and the Customer acknowledges and agrees that any recommendations or advice do not constitute a guarantee of specific results.

The Services may contain statements that constitute 'forward-looking statements'. Because such forward-looking statements involve risks and uncertainties, actual results may differ materially from any expectations, projections or predictions made or implicated in such forward-looking statements. The Company is under no obligation to update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise and makes no warranty regarding the completeness and accuracy of such statements.

10. Miscellaneous

Contact: In case of questions, concerns or complaints regarding these Terms or the use of the Platform, Users can contact the Company at any time at info@sks-innovation.com. Notifications to Users will be sent by email to the email address provided by the Users. The Company is also entitled to use the contact details provided by Users (in particular email address and telephone number) to notify Users of their current credit balance, any outstanding invoices or transaction-related information.

Links: The Services may contain third-party content or links to third-party websites. The Company does not assume any responsibility for and do not make any warranties or representations as to any third-party content or websites, including but not limited to the accuracy, subject matter, quality, or timelessness.

No assignment: Neither party may assign any of its rights, obligations or claims under these Terms unless agreed otherwise.

Severability: If any provision of these Terms (in whole or part) is held to be illegal, invalid or otherwise unenforceable, the other provisions will remain mutatis mutandis in full force and effect.

Governing Law & Jurisdiction: This Agreement is governed by substantive Swiss law (excl. CISG) and subject to the exclusive jurisdiction of the ordinary courts at the seat of the Company. For users who are consumers within the meaning of Article 32 of the Swiss Code of Civil Procedure (ZPO), the place of jurisdiction shall additionally be the user's place of residence.